Terms of Service

"Customer Content" means documents, files, text, project details, questions, prompts and other material that you or your Authorized Users upload or submit to the Service, together with data derived from it, such as extracted text, text segments, embeddings and conversation history.

"Output" means answers, summaries, citations and other content the Service generates in response to your questions.

"Authorized User" means an individual you permit to access the Service through your account.

"Paddle" means Paddle.com Market Limited and its affiliates, our online reseller and merchant of record (see Section 4).

"Plan" means the Free plan or a paid subscription plan, as described on our pricing page at inquisflow.com/pricing.

You must be at least 18 years old and able to enter into a binding contract. If you use the Service on behalf of an organization, you confirm that you have authority to bind that organization to these Terms, and "you" includes that organization.

You must provide accurate registration information and keep it up to date. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us promptly at contact@inquisflow.com if you suspect unauthorized access.

If you sign in with Google, you authorize us to receive your basic Google profile information (name, email address and profile picture) to create and maintain your account.

Accounts are personal to you. You may not share credentials or allow others to use your account except Authorized Users where your Plan allows.

InquisFlow lets you organize material into projects, upload documents, have those documents parsed, split into passages and indexed, and ask questions in natural language. The Service answers using AI and cites the passages from your documents that support each answer.

Each Plan has limits, which may include the number of documents, pages per document, file size and monthly queries. Current limits and prices are shown at inquisflow.com/pricing and in the application. Usage beyond a Plan's included allowance may be charged as set out for that Plan.

We may improve, change or remove features from time to time. If we make a change that materially reduces the functionality of a paid Plan, we will give you reasonable advance notice, and you may cancel as described in Section 4.

Features identified as beta or preview are provided as-is and may change or be withdrawn without notice.

We aim to keep the Service available and secure but do not guarantee uninterrupted or error-free operation. No service level agreement applies unless we agree one with you in writing. Support is provided by email at contact@inquisflow.com on a reasonable-efforts basis.

Merchant of record. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payments and handles returns. Your purchase is also subject to Paddle's Checkout Buyer Terms and Paddle's privacy notice, available on paddle.com.

Fees and taxes. Paid Plans are charged in advance for each billing period (monthly or yearly, as selected). Paddle calculates, collects and remits applicable sales tax, VAT and similar taxes, which are shown at checkout, and issues your invoice or receipt.

Automatic renewal. Paid subscriptions renew automatically for successive periods of the same length at the then-current price until you cancel. By subscribing you authorize recurring charges to your chosen payment method.

Cancellation. You may cancel at any time from your account billing settings or by contacting us. Cancellation stops future renewals; you keep access to the paid Plan until the end of the period already paid for. Except as set out in our Refund Policy or required by law, fees already paid are not refundable and we do not refund unused time.

Usage-based charges. Where your Plan charges for usage above the included allowance (for example additional queries), those charges are calculated as shown on the pricing page and billed through Paddle.

Price changes. We may change prices for future billing periods. We will give you at least 30 days' notice by email or in the application, and you may cancel before the change takes effect.

Failed payments. If a payment fails, Paddle may retry it. We may restrict or suspend paid features until payment is received.

Refunds. Refunds are governed by our Refund Policy, which forms part of these Terms. Nothing in these Terms limits any statutory right of withdrawal or refund you have as a consumer.

Free Plan. The Free Plan is provided at no charge, may be changed or limited at any time, and is provided without any warranty or service commitment.

Ownership. You retain all rights in your Customer Content. We do not claim ownership of it.

Licence to us. You grant us a worldwide, non-exclusive, non-transferable licence, for the duration of your use of the Service, to host, store, copy, process (including parse, split, embed and retrieve) and transmit your Customer Content solely to provide, secure and support the Service for you, as you direct, and to comply with law.

No model training. We do not use your Customer Content or Output to train or fine-tune AI models, and we do not sell it or use it for advertising. We send Customer Content to third-party AI providers only to perform the processing you request (Section 8). We use those providers' business API services, which by default do not use API inputs or outputs to train their models.

Your responsibilities. You are responsible for your Customer Content. You confirm that you have all rights, licences and consents needed to upload it and to have it processed as described in these Terms, including any consent required for personal data contained in it, and that it does not violate the law or any third party's rights.

Restricted data. The Service is not designed for regulated categories of data. Unless we have agreed otherwise in writing, do not upload protected health information subject to HIPAA or similar health-data laws, payment card numbers or other data subject to PCI DSS, government identification numbers, or other data whose processing requires safeguards beyond those described in our Privacy Policy.

Data protection roles. For personal data contained in Customer Content, you are the controller (or processor acting for your own customers) and we act as your processor. Our Privacy Policy describes our processing and security measures. A data processing addendum is available on request from contact@inquisflow.com.

Deletion. You can delete documents, conversations and projects at any time in the application. What happens to data when you delete it or end your account is described in the Privacy Policy and in Section 11.

Output is generated by artificial intelligence. It may be inaccurate, incomplete, out of date or may misinterpret your documents, even when citations are provided.

You are responsible for evaluating Output and for checking it against the cited source passages before relying on it. Output is not professional advice. Do not use it as the sole basis for legal, medical, financial, safety-critical or other significant decisions.

Because of the way AI works, the same or similar Output may be produced for other users. As between you and us, and to the extent we have any rights in it, you may use Output for any lawful purpose, subject to the rights of third parties in your Customer Content.

You agree not to, and not to allow anyone else to:

We may investigate suspected violations and may remove content, restrict features or suspend accounts as described in Section 11. Please report abuse or alleged infringement to contact@inquisflow.com.

The Service relies on third-party providers for AI processing, sign-in, payments, cloud hosting, database hosting and email delivery. They are identified in our Privacy Policy. By using the Service you acknowledge that Customer Content and personal data are transmitted to those providers to the extent needed to deliver the Service.

Where you interact directly with a third party, for example Google sign-in or Paddle checkout, that party's own terms apply. We remain responsible for our sub-processors to the extent required by applicable data protection law.

The Service, including its software, design, documentation, trademarks and logos, is owned by us and our licensors and is protected by intellectual property laws. Except for the rights expressly granted here, no rights are transferred to you.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the term for your own internal purposes.

If you give us feedback or suggestions, you allow us to use them without restriction or obligation to you.

Our Privacy Policy explains how we handle personal data. We apply reasonable technical and organizational measures to protect the Service and Customer Content, described in the Privacy Policy. No system is completely secure, and we cannot guarantee absolute security.

If we become aware of a personal data breach affecting your Customer Content, we will notify you without undue delay and as required by applicable law.

These Terms apply for as long as you have an account or use the Service.

You may stop using the Service and delete your account at any time. Cancelling a paid Plan is covered by Section 4.

We may suspend or terminate your access if you materially breach these Terms, use the Service unlawfully, fail to pay fees when due, create a security risk or risk of harm to us or others, or where required by law. Where reasonably practicable we will give notice and an opportunity to fix the problem first, but we may suspend immediately where the risk is serious or urgent.

Before your account ends you can delete or copy your Customer Content. After termination we delete your Customer Content in line with the Privacy Policy, unless law requires us to keep it. If we terminate your paid Plan for reasons other than your breach, we will refund the prepaid fees for the unused part of the period.

Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnity and governing law) will survive.

Except as expressly stated in these Terms, and to the extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement and accuracy of Output.

Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded, including mandatory consumer rights.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for anything else that cannot be limited under applicable law.

Subject to Section 13.1, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, anticipated savings or business opportunity, or for losses arising from your reliance on Output.

Subject to Section 13.1, our total aggregate liability arising out of or in connection with the Service and these Terms is limited to the greater of (a) the fees you paid us for the Service in the 12 months before the event giving rise to the claim, and (b) US$100.

These limitations apply to all claims, whatever their legal basis, and reflect an agreed allocation of risk between the parties.

If you use the Service for business purposes, you will defend and indemnify us against third-party claims, and resulting losses and reasonable costs, arising from your Customer Content, your breach of these Terms, or your violation of law or third-party rights. This Section does not apply to consumers to the extent applicable law prohibits it.

These Terms and any dispute arising from them are governed by the laws of Kosovo, without regard to its conflict-of-laws rules.

Before starting formal proceedings, each party will first try to resolve the dispute informally by written notice to the other (to us at contact@inquisflow.com) and allow 30 days for that to succeed.

Subject to Section 15.4, the courts of Kosovo have exclusive jurisdiction. Either party may seek urgent injunctive relief in any competent court.

If you are a consumer, you keep the benefit of the mandatory consumer protection laws of the country where you live, and nothing in this Section removes your right to bring a claim in the courts of your country of residence where the law gives you that right.

We may update these Terms. For material changes we will give at least 30 days' notice by email to your account address or in the application. Other changes take effect when posted.

If you continue to use the Service after a change takes effect you accept the updated Terms. If you do not agree, you may stop using the Service and cancel your Plan before the change takes effect. Earlier versions are available on request.

Entire agreement. These Terms, together with the Refund Policy, the Privacy Policy and any order form or data processing addendum we sign with you, are the entire agreement between us about the Service. If documents conflict, a signed agreement prevails over a data processing addendum, which prevails over these Terms.

Severability and waiver. If any provision is found unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets, or to an affiliate, with notice to you.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of internet, cloud or utility providers, natural disasters, war, or government action. This does not excuse payment obligations.

Notices. We may give notice by email to your account address or in the application. Notices to us must be sent to contact@inquisflow.com.

No third-party beneficiaries. Except as stated in Section 4 in respect of Paddle's own terms, no one other than the parties has rights under these Terms.

Language. The English version of these Terms governs; any translation is for convenience only.