Refund Policy

If you are not satisfied with a paid plan, you can request a full refund of the charge within 14 days of the date it was made. No reason is required, and it applies whether or not you have used the Service during that time.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payments and handles returns.

Approved refunds are issued by Paddle to the original payment method. You may request a refund from us or through Paddle's buyer support, using the link in your Paddle receipt email.

If you are a consumer in the European Union, United Kingdom or another country with a statutory right of withdrawal or refund, this policy is in addition to those rights and does not reduce them. We honour the 14-day refund described above even if you have started using the Service during that period.

Email contact@inquisflow.com from the address on your account with the subject "Refund request". Include the email used for the purchase and, if you have it, the Paddle transaction or invoice number. Alternatively, use the buyer support link in your Paddle receipt.

We aim to respond within 5 business days. Where a request is eligible we will instruct Paddle to refund it; we may ask for information to verify the purchase.

Refunds are paid to the original payment method in the currency you were charged. After Paddle processes the refund it usually appears within 5 to 10 business days, depending on your bank or card issuer.

Taxes charged on the purchase are refunded together with the refunded amount. We are not responsible for exchange-rate differences or bank fees applied by your own bank or card issuer.

Cancelling a subscription stops future renewals; you keep access until the end of the period you already paid for. Cancelling alone does not trigger a refund, so please also request a refund if you are entitled to one.

If we refund your current billing period, your access to paid features ends immediately and your account moves to the Free plan, subject to the Free plan's limits. You can export or delete your data before requesting a refund.

Please contact us before disputing a charge with your bank; we can usually resolve it faster. We may suspend accounts associated with fraudulent chargebacks.

We may decline refund requests that show a pattern of abuse, such as repeatedly subscribing and requesting refunds, or that relate to accounts suspended for breaching the Terms of Service.

We may update this policy. Changes apply to purchases made after the new version takes effect. The version number and effective date above show when it was last revised.